FAQs

GENERAL

If you have any questions, feedback, or want to know more about Cellular FitnessTM products, please email us at  info@cellularfitness.world – we will aim to respond with 48hrs, Monday to Friday.

DELIVERY

We currently ship worldwide. Please contact us at info@cellularfitness.world for order inquiries outside these countries.

Shipping costs £4.95 within most parts of the UK which is sent via UPS, tracked and signed for. UPS aim to deliver the parcel within 48 working hours. There is an option for free shipping when the customer spends over £99 on the store. For Jersey and the Channel Islands, shipping is calculated using the UPS system, so may be more.

For outside the UK, our shipping rates are calculated by UPS our shipment provider and are based upon the package weight and destination. For more information, please email info@cellularfitness.world.

If your parcel is held at customs, you will be responsible for paying all import duties, customs, and local taxes.

The delivery time is estimated to be 1-2 working days.

We also offer a next day tracked delivery on orders before 12 pm for an additional £3.00.

ORDER INQUIRIES

Once your order has been dispatched, we will send you a shipping confirmation. When you receive the dispatch confirmation you will find a tracking number from UPS which will enable you to track and trace your order. If it has been over 48 hours without an update, or you’re unable to locate your shipping confirmation email then don’t hesitate to send us an email at info@cellularfitness.world

If you would like to send orders to more than one address, please place a separate order for each delivery address.

If you’ve encountered any problem with your order, then we are here to help. Please send us an email at info@cellularfitness.world and we will do our best to amend this as soon as possible.

PAYMENT METHODS

Cellular FitnessTM accepts all Debits and Credit Cards.

PayPal is also available on all orders.

If your payment didn’t go through, then don’t worry. Check that your card’s billing details matches what you’ve entered at the checkout. If you cannot resolve the issue, then please contact info@cellularfitness.world

Most of our promo codes are unique and can only be used once against an order placed using the email address to which it was initially sent.

The promo code should be applied add to your basket before e checkout and the discount reward should be rewarded automatically.

It is important to note that the promotional code field is case-sensitive, so the code would need to be entered exactly as it appears.

We would recommend typing the code in manually, rather than copying and pasting it directly from the email.

If any other issues are occurring after this, then please don’t hesitate to contact us at info@cellularfitness.world

REFUNDS & RETURNS

Please try to make sure your order is correct prior to placing it as we have limited ability to amend orders once they have been processed.

Our team will do their best to make any changes required if this is possible. To start this process please send an email straight away at info@cellularfitness.world

We do not offer refunds, however, we will exchange damaged goods. You must notify us of any returns via email info@cellularfitness.world before sending back any items.

Return orders/exchanges will only be processed once the original goods have been received by us with 14 days and are in the original packaging and unused.

Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid any problems ensure you pack the items securely and keep note of tracking reference numbers.

Please get in touch with us as soon as possible through info@cellularfitness.world. We may require images of the damaged goods.

Refunds will be processed once the return has been received and processed. Notifying us of your return will help this process run smoothly and efficiently.

Refunds are processed back to the method of payment used when placing your original order and can take up to 14 days to show on your bank statement. Once your return has been processed, you will receive a confirmation via email.

STOCKLISTS

Our products are sold in a variety of retail spaces. However, our online offers and promotions are exclusive when you shop with us directly through our website.

PRODUCTS (GENERAL)

Yes, all the Cellular Fitness products are vegan-friendly.

We don’t supply samples. If you are worried about what product to take, then feel free to contact one of our team numbers through our social media accounts and they will be happy to advise you on what products will best suit you.

Yes, all our outer packaging for our products is recyclable. The sachets are currently not recyclable, but this is something we are working on as a company.

All our products are 100% natural, harvested from nature, and contain 0 sugar, preservatives, additives, or artificial sweeteners.

Cellular Fitness Electrolytes

Ionic Electrolytes do not require stomach acid for absorption because they are not bound to molecules that require digestion. Therefore, they are ready for transport across the gut wall, according to your body’s needs.

Yes. However, it is key to remember that Cellular FitnessTM electrolytes contain all 78 ionic minerals and trace elements your cells require in the correct proportions. If you are concerned about taking other supplements, then don’t hesitate to contact us through our Social Media accounts and we will put you in touch with our Nutritionists.

The sachets are currently not recyclable, this is something we are currently working on as a company to change.

This varies. Generally, people take 1-3

We recommend you take all our products neat, as they are provided in a concentration perfect for your cells to absorb for optimal hydration, performance, and recovery.

Both Hydrate 78 and Hydrate 78 Night contain 78 minerals and trace elements.

The difference between the two products is the concentration of minerals and trace elements.

Hydrate 78 Night contains a concentration of minerals that mirrors the body’s internal terrain as it is 29% seawater and 71% spring water. Hydrate 78 is three times this concentration as it is 100% undiluted.

Due to these different concentrations, each product has a different effect on your cells. Hydrate 78 Night is more slowly absorbed aiding cellular repair whilst Hydrate 78 is quickly absorbed by the cells, having an immediate revitalizing effect.

Our Marine Plasma has been harvested for more than 110 years from a particular plankton bloom using the same harvesting method developed by René Quinton. No other product available has this level of history, credibility, and research behind it.

Our minerals are harvested at a depth of 20m-30m in the plankton bloom to ensure the best concentration of minerals. This seawater is transported under strict conditions to pharmaceutical laboratories at Laboratories Quinton International SL in Alicante, Spain. Here, it undergoes cold micro-filtration to ensure its purity and preserve its organic qualities and becomes Cellnutrition Hypertonic. Cellnutrition Isotonic is created by mixing the seawater with spring water to reduce the concentration of minerals to match that of human blood plasma and extracellular fluid. These waters are then sealed in special glass vials to preserve effectiveness.

Cellular FitnessTM ESSENTIAL FATS

ESSENTIAL FATS is suitable for anyone over the age of 6+ years old.

ESSENTIAL FATS should be stored at room temperature. Once opened keep refrigerated and consume within 2 months.

No. Essential fatty acids are extremely important for health and can help aid weight management.

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